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FAQ's

Updated 7th March 2022
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*FREE DELIVERY when you spend minimum of £60.00.

We use DPD 1 to 2 day service with text or email arrival notification.

*Customers local to Woodbridge are able to collect free of charge by using Select & Collect option at checkout, PLEASE wait for notification to say order is ready before collecting from Woodbridge Shop.

Please note - Orders placed under the value of £60 using this option which require posting will be cancelled.

General Enquiries

Please call Women's Shop on 01394 386393 or Men's 01394 383241 between the hours of 10.00 to 17.00 - Monday to Saturday.

Emails sent out of hours will be answered the next working day.

*Select & Collect customers will be sent notification when their order is ready, don't turn up before, Please!

Delivery
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See above

Select from our online-shop, pay by credit card, PayPal or bank transfer.

Open Monday to Saturday 10.00 to 17.00.

We ship within the UK only.

Order by Phone
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If you would prefer to place an order by phone.

Telephone Order Service is available from 11.00 to 17.00 Monday to Saturday.

Women's Department
01394 386393
Men's Department
01394 383241

Whilst we understand this is a preferred way of purchasing for some of our customers, it is a slower process and can result in losing out on the item you would like.

Order by Email
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If you would prefer to place an order by email please click on the below link and supply the following detail. 

Emails sent out of hours will be answered the next working day!

Whilst we understand this is a preferred way of purchasing for some of our customers, it is a slower process and can result in losing out on the item you would like.

CLICK HERE

Name

Address

Phone Number (in case we need to contact you)

Brand Name

Style Name or Number

Colour

Size

Price


We will confirm your order by email and forward an invoice link for payment.

Returns & Refunds
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We are sure you will be delighted with your purchase however in the rare case you are not the goods must be returned in a saleable unworn/unmarked condition within 28 days of purchase.

You have 14 days to inform us of your decision & 14 days after informing us to return the product.

John Ives Footwear
29 The Thoroughfare
Woodbridge
Suffolk
IP12 1AA

Please complete the reverse side of the packing note enclosed with your order and enclose in the parcel.

Return postage is your responsibility, recorded post is recommended.

Return to shop

You may return your item in person at our men's shop (opposite Barrett's) between the hours of 10.00 to 17.00 Monday to Saturday.

Refunds will be processed online (not the shop) where the sale was originally made.

Postage costs are not refundable. 

Refunds are processed within 24 - 48 hours on receipt of goods.

Exchanges
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If you require an exchange Please enclose a copy of your packing note and write on the reverse side detailing the Brand, Style Name & Number, Colour and Size of the item you would like.

Please send returns to:

John Ives Footwear
29 The Thoroughfare
Woodbridge
Suffolk
IP12 1AA


We pay to send the exchanged style with exception to Discounted/Sale items.


Return postage is not refundable.


You can also contact us by email or telephone. 

Email info@ivesfootwear.co.uk

Telephone 01394 383241 Monday to Saturday 10.00 to 17.00

Track Order
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Track your Order by clicking the link below and entering your tracking number.

Click HERE 

Payments
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Payments are processed by Sage Pay 3D Secure.

The 3D Secure authentication is an additional fraud prevention scheme that is available to all companies using the Sage Pay system to process transactions.

It allows shoppers to create and assign a password to their card that is verified whenever a transaction is processed through a site that supports the use of the scheme. The addition of password protection allows extra security on transactions that are processed online.